Texas Department of Aging and Disability Services

Information Technology Development

The Texas Department of Aging and Disability Services (DADS) contracted with HCBS Strategies and the Center for Information Management (CIM) to assist in the development of information technology (IT) that would support the implementation of a No Wrong Door (NWD) system for all community-based long term services and supports (LTSS) as part of the State's Balancing Incentives Program (BIP) effort.


Under this effort, HCBS Strategies conducted a thorough review of the State's current business operations for facilitating access to LTSS. We analyzed the ability of Texas BIP work plan to meet the core BIP related requirements and made recommendations for refinements and additions. We also developed a roadmap document to help the State establish the architecture for the IT solution to automate many of these core requirements.


Throughout this process we conducted research on models used by other states, focusing on LTSS standardized screen and assessment, inter-communicative IT systems, and other processes around "information follows the person".


Business Operations Development

After assisting in the development of the IT structure, DADS contracted with HCBS Strategies to formalize business operations that would be automated within the new system. This included development of a standardized intake tool, guidance on options counseling and FFP, and the development of a managed long term services and supports white paper.